FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Below, you’ll find answers to the most common questions about shopping with Furbury for Pets. If you don’t find the answer you’re looking for, feel free to contact us at info@thriveandmove.com.

1. Ordering & Payment

How can I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

What payment methods do you accept?

We accept all major payment methods, including:

  • Debit and credit cards (Visa, Mastercard, American Express).
  • PayPal.
  • Apple Pay and Google Pay.

Can I cancel or modify my order?

Yes, if your order hasn’t been dispatched yet, you can request a cancellation or modification. Contact us within 15 minutes at info@thriveandmove.com with your order number.

2. Shipping & Delivery

Where do you deliver?

We deliver to all parts of the UK, including Northern Ireland and the Highlands. 

How much does shipping cost?

  • Free Standard Delivery (1–15 working days): £0

When will I receive my order?

Delivery times depend on the shipping method chosen at checkout:

Free shipping from 1 working day to 15 working days

Can I track my order?

Yes, once your order is dispatched, you’ll receive a tracking link via email to monitor its progress. Or click on Track Order page

3. Returns & Refunds

What is your return policy?

We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, you can return it unused and in its original packaging for a refund or exchange.

How do I return an item?

  1. Contact our team at info@furburyforpets.com to request a return authorization.
  2. Pack the item securely and include your order details.
  3. Send it to our return address: Company Name: Thrive & Move
    Street Address: 146 Harts Lane
    City, State, ZIP Code: London, IG11 8NB
    Country: United Kingdom

Do I have to pay for return shipping?

If the item is faulty or incorrect, we’ll cover the return shipping costs. For other reasons, the customer is responsible for return postage.

When will I receive my refund?

Refunds are processed within 10 working days of receiving your returned item. The funds will be credited to your original payment method.

4. What if an item is out of stock?

If a product is out of stock, you can sign up for an email notification on the product page to know when it’s back.

5. Other Questions

Can I send an order as a gift?

Yes, you can choose the “gift” option at checkout to include a gift message and remove the invoice from the package.

Do you offer subscription services?

We’re working on it! Stay tuned for our upcoming subscription plans for regular deliveries of pet essentials like food and treats.

What if I have a question not listed here?

We’re here to help! Contact us at info@thriveandmove.com, and we’ll get back to you as soon as possible.

 

Company Name: Thrive & Move
Street Address: 146 Harts Lane
City, State, ZIP Code: London, IG11 8NB
Country: United Kingdom

Email: info@thriveandmove.com
Phone: 07873648591
Customer Service Hours: Our customer service is available from Monday to Friday between 11:00 am to 6:00 pm

The customer service replies within 24/48 hours during working days.

If you have any questions make sure to read our FAQ Page